I'm about to have a rant here, so look away if you don't want to know about it.
Why are companies in Australia so difficult about giving out samples? I just don't understand it. The way the sales assistants carry on you'd think they were paying for the samples themselves. They don't seem to realise that when they give out samples and give good customer service, they get repeat business and new customers, but when they are rude or snotty they loose customers and business.
I love getting samples and try to get them whenever I can. Not because I want something for free, but because I want to test out products before I buy. Most of the time when I'm given a sample I end up buying the product. But so many companies don't give out samples or are really stingy about it. Surely if they are confident that their products work then they wouldn't mind giving out samples?
Alpha-H are brilliant with samples. Every time I've contacted them they've been happy to send out samples, and as a result of that I use their products. There is a sales assistant at Lancome who is generous with samples, so I make sure that I always see her when I'm buying something from Lancome. Kit and Mecca are brilliant with samples too. They always happy to give out samples, which is one of the reasons I shop with them so often.
Estee Lauder is one company that doesn't like giving out samples. I've asked for samples at the counter and online and they won't give them out. Even when I had a voucher for a sample they didn't want to give me the sample, but eventually gave it to me whilst making it sound like they were doing me a favour. When I emailed Estee Lauder to ask about samples they said that they don't have them (which is not true because when I was at the counter I saw a drawer full of samples), but that they have a 100% money back guarantee if you aren't happy with the product. Can you imagine trying to take something back that you weren't happy with? I've never tried it, but I doubt that the staff would agree to refund a product that had been used.
I understand why companies might not want to give out samples to people who haven't bought anything, but surely they should be okay about giving out samples with purchase? Apparently not. I usually only ask for samples when I'm buying something and a lot of the time I get told they don't have samples. It just doesn't make sense to me.